MetroGistics Adds Adam Laura as Director of Strategic Accounts

April 24th, 2014

We are excited to announce the hiring of Adam Laura as director of strategic accounts. In this role, Adam will be responsible for maintaining relationships with key customer accounts as well as developing and growing MetroGistics’ customer portfolio.

Adam most recently worked at ShipCarsNow, a subsidiary of Union Pacific, where he served as manager, business development. His professional experience also includes positions with Insight Network Logistics (another subsidiary of Union Pacific) as well as TNT Logistics. He has held leadership positions in network analysis, operations, procurement, account management and business development.

Originally from Detroit, Adam majored in both logistics management and marketing at Central Michigan University.

“Having Adam on board to help develop and grow our strategic account portfolio will be a great addition to our sales team,” said Scott Naz, managing partner, business development. “His expertise and experience within the marketplace, combined with our industry-leading logistics and technology platforms, will be a perfect fit in helping MetroGistics reach new heights.”

Outside of work, Adam enjoys golf, basketball, running and most importantly, spending time with his wife Nicole, son Joshua, daughter Olivia and dog Murphy. He is also an avid sports fan with a strong rooting interest in the Michigan Wolverines and all Detroit pro sports teams. 

 

Shipping Your Personally Owned Vehicle (POV)

April 15th, 2014

Although many of our customers know MetroGistics as a transport provider for new car manufacturers, large and small dealer groups, and rental car accounts, we also coordinate shipping of personally owned vehicles (POVs).

Here’s just one comment from our testimonials page: “Thank you MetroGistics for making the delivery of my new Volvo an easy and efficient process. Their staff are very professional and gave me daily updates on the status of my delivery. I would use them again for any future vehicle deliveries!” – Scott, Sacramento

Following is a checklist to help owners secure reliable transport for their POV.

  • Ask the transport provider for proof of insurance.
  • Make sure they have operating authority and are transporting vehicles legally.
  • Ask if they offer enclosed vs. open transport. Enclosed transportation will cost more but may be worth it if you are shipping an antique or prized vehicle.

After you’ve booked transport, follow these steps to prep your vehicle for shipment:

  • Ask any and all questions regarding the vehicle-shipping process.
  • Don’t pack your car full of household goods or valuables. In many cases, drivers will refuse to move a car until such items are removed, as it is against Federal DOT rules and regulations.
  • Make sure your vehicle is operable; otherwise the driver will have difficulty loading and unloading your vehicle.
  • Leave a little gas in the tank so the vehicle can be driven on and off the hauler.
  • Select the appropriate spot for pickup. Car haulers and large trucks cannot easily maneuver in many narrow or curved streets, or around low-hanging trees and bridges. Consider meeting the transporter at a nearby parking lot or large open space.
  • Take pictures of the vehicle and note the condition prior to it being transported.
  • Verify that someone will be at the origin and destination locations at the pre-arranged time.

At the pickup location, make sure you do the following:

  • You or someone you give consent to should complete a vehicle inspection with the driver, acknowledging any damage before transport.
  • Make sure you have the name and mobile telephone number of the driver so you can contact them if there are any changes in pickup location or time.

During transport, keep in mind:

  • The transport provider should communicate with you throughout the shipment process, notifying you when the POV has been picked up, status en route, and estimated delivery dates.
  • Have reasonable transit expectations. Drivers have legal limits on how many hours they can drive in a day and often have other pickups and deliveries to make.

At the delivery location, make sure the following occurs:

  • You or your designated contact should thoroughly inspect the vehicle prior to and after unloading, so there are no overlooked damages. If there are damages, the contact must note the damages on the Bill of Lading and contact your shipping representative immediately.  Failure to do so can result in denial of any damage claims.
  • The designated recipient signs the Bill of Lading acknowledging receipt, and exchanges keys.

If you have any questions about shipping POVs, feel free to call us at 877-571-6235 or conduct a live chat session from our home page.

Committed to Customer Satisfaction

March 14th, 2014

Many companies claim that customer satisfaction is their number one priority, but at MetroGistics we actively work to achieve customer satisfaction. We believe that customer satisfaction is the result of a great customer experience, and we will continue to devote the necessary time and resources to improve that experience.

How do we do that? Below are just three examples.

Customer Surveys
MetroGistics invites our customers to participate in surveys measuring our reliability, competency, professionalism and credibility. Keeping our customers engaged beyond the delivery date of their shipment is incredibly important to continuous improvement and service development. We want to hear it all – the good, the bad, and where we can improve. We want to know what we can do to keep setting the standard for an easy and hassle-free vehicle-shipping experience. We pledge to read every survey response and follow up with our customers on their recommendations for improvement.

Employee Professional Development
Our employees participate in continuing education courses highlighting customer service skills, technical skills and management/leadership skills. We want our employees to learn about new and better ways to serve customers before, during and after the shipment experience. Our Dispatch Team is comprised of some of the most talented people in the industry and are highly motivated to provide the best customer experience possible with every shipment.

Customer Visits
Our team members regularly meet with customers to ensure that our high service standards are being met. It also allows us to monitor industry and technology trends to ensure that our strategies remain in line with our customers’ needs. These visits allow us to remain a leader in developing new technologies, not just for our customers but the vehicle-shipping industry as a whole.

If you’d like to share feedback about your customer experience with MetroGistics, please email Martha Garcia-Perry, director of account management, at m.garcia-perry@metrogistics.com. We welcome your input and look forward to hearing from you.

Our Team of Shining Stars

March 7th, 2014

At MetroGistics, we believe that one of the keys to success is a dedicated and passionate staff. In order to join the Metro team, one must not only show a commitment to service, but also a friendly and positive personality. This month, we’re proud to spotlight three more members of our hardworking team.

Andy Strasser has been with us for two years as an account manager and dispatcher for our Sonic Southeast region. When he’s not at the office, Andy finds joy in simple things like a round of golf, listening to music and watching movies or sports.  To him, coming in to work each day is more than a responsibility, it’s something he truly looks forward to. Not only does Andy enjoy the company of his fellow team members, he also finds fulfillment in the exciting challenges that each new day brings.

Andy strives to pay meticulous attention to detail and commit 110 percent to his duties. “I really can’t relax at the end of the day unless I know I’ve done my job to the fullest,” he says.

Andy says that the secret to exceptional team cohesion is “having individuals with a strong work ethic who stick together and step up when needed.” If nothing else, a successful team “enjoys what they do.”

Another one of our great team members, Martha Garcia-Perry, has been with us for nearly one year and serves as our director of account management.

Martha is known for her loyalty, her incredible knack for understanding client needs, and her impressive ability to deliver high-quality service. “Two essential ingredients to success within a team are engagement and effort,” says Martha, “a team whose members are actively engaged in mind and spirit can deliver limitless effort to achieve the desired results.”

Martha’s drive to succeed and team-first attitude is apparent both in and out of the office. When she isn’t at work, Martha enjoys spending time outdoors with her family as well as running in races. Over the next ten years, Martha hopes to run in the Detroit International Marathon and help MetroGistics become one of the top companies in the industry by raising the standard in service excellence and delivering robust technologies to customers.

Last but certainly not least is Sharon Mitchell, who has been with MetroGistics as a vendor compliance specialist for nearly four years. Sharon’s friendly smile and dedication to her work are just a few of the many outstanding qualities that make her a special part of the Metro team.

During her time off, Sharon enjoys riding her horses as well as giving riding lessons. Her talent for patience, careful guidance and elegant performance are not only apparent in her hobbies, but also in the excellent work she contributes to MetroGistics.

Sharon combines a genuine belief in the power of team collaboration, hard work and just a dash of humor when approaching each day’s tasks. She jokes that “the smell of coffee” is what gets her out of bed in the morning. It’s that same quick wit and sincerity that allows Sharon to be a natural leader within the Metro family and a truly valuable addition to the group.

With the help of these great team members, we are confident that no matter what the future holds, it will be bright for MetroGistics!

andyMartha Headshotsharon

 

Maximizing Value through Total Collaboration and Visibility

February 14th, 2014

In our last blog post, we mentioned that one of the industry trends that MetroGistics is driving in 2014 is maximizing value for clients.

We understand that a business relationship requires a certain amount of trust. That’s why we hire the best people and provide them with the tools and training to become trusted advisors. They work with clients to ask the right questions and build a collaborative relationship that will result in getting the best value possible.

Total Collaboration
As part of our efforts to promote total collaboration, we encourage our clients to share specific information and ask us any manner of questions, such as:

“I’m interested in this type of vehicle. How many can I fit in a load?”

“I’m interested in buying these nine vehicles. Can we build a load? What should I take? What should I ship as singles?”

“I have these 20 cars that need to go to auction. Can you help me maximize my loads?”

“I want to buy cross-country. Approximately how long will it take to get my vehicles?”

By the way, MetroGistics can handle long distances (our average move is 675 miles) but not all carriers can.

Total Visibility
Since we ship vehicles all over the country, we have network visibility of how traffic is moving due to weather or seasonality issues. We can then use this information to coordinate shipments and better manage customer expectations regarding delivery times. While nothing can prevent weather incidents or major road construction, total visibility lets us plan for them as much as possible.

MetroGistics employs the latest technology (both Web-based and mobile) to provide status updates on shipments. This additional component of visibility allows for better resource and sales planning for our clients, and is yet another way we add value.

Our representatives are available seven days a week (7 a.m. to 9 p.m. Central Standard Time) to answer your questions, provide quotes, and schedule transport. Feel free to call us at 877-571-6235 or conduct a live chat session from our home page.

Let us show you how we can maximize value for you!

MetroGistics Driving Positive Transport Trends in 2014

January 16th, 2014

When AutoRemarketing magazine interviewed MetroGistics co-owner Bill Billiter about top transport trends for 2014, it got us thinking about the many ways we as a company can help accelerate positive change in the industry through service and technology.

Here, then, is our perspective on some transport industry trends for 2014.

Transparency is key

Clients want real-time updates on status events throughout the shipment process. Drivers want to see the freight we have available. MetroGistics’ platform offers transparency for all our users. We have solid technology that alerts carriers to freight within a certain mileage radius of their capacity and pushes notices of available loads to their mobile devices. We are also close to launching an electronic proof of delivery (EPOD) solution that will allow drivers to fill out condition reports, collect signatures and process delivery documents electronically, eliminating the need for inefficient paperwork.

More ways to track

We have numerous solutions that our customers use every day to track shipments. Clients can check status by searching on our website, through nightly emailed in-transit reports with a digest of all their units including ETAs, and by using our mobile apps. MetroGistics will continue developing cutting-edge technology to provide tracking options to suit our clients’ preferences.

Verifying insurance

Unfortunately, there are many carriers today who don’t have insurance but falsify documents, or are not authorized to haul vehicles. Until there is a national enforcement program in place, it’s still “buyer beware.” Fortunately for our clients, our proprietary Safer Ship product monitors our carrier base 24/7 via a connection to the DOT/FMCSA to ensure that all of our carriers have current and proper levels of insurance and are authorized by the DOT to haul vehicles. Our software checks and monitors compliance nightly.

Maximizing value

Transport clients are looking for any way possible to save money without compromising safety and reliability. Aggregating shipments will improve efficiencies not only for every client, but also drivers and carriers. This also improves asset utilization, and reduces costs and transit time. MetroGistics has the flexibility to work with both single moves and big loads, and can pass along savings and benefits to our clients. Our average load factor is 4.25 units per load, and our average move is 675 miles (most single-source providers average 350 miles or less per move). Longer average-mile moves can help clients source vehicles from a wider radius, resulting in more selection and better pricing on vehicles.

We look forward to a great year for our clients and partners in 2014. Happy New Year!

We Get by with a Little Help from Our Staff

December 13th, 2013

As we’ve written about in the past, our employees are the backbone of MetroGistics. It’s their enthusiasm and drive that make our company successful, and we are lucky enough to have a core group of individuals who keep MetroGistics running like a well-oiled machine.

Brittany Twist, accounting/claims analyst, has been a part of the team for “two-and-a-half wonderful years” and has enjoyed almost every minute of it. Brittany likes to take full advantage of MetroGistics’ in-office gym, and works out during lunch breaks.

When she’s not working, she enjoys spending her free time boxing, hanging out with friends and working on cars. If the MetroGistics team had to describe Brittany in three words, they would use talkative, patient and motivated.

Mike Dzurian has been with MetroGistics for three years and takes pride in his position as dispatch coordinator. Mike says some things people might not know about MetroGistics is “the great co-workers and one of the best work environments in the business.”

Mike’s co-workers would describe him as knowledgeable, outgoing and a good problem solver. When he’s not working on assigning vehicles across the United States, you can find him with friends and family, golfing and listening to music.

Craig Clayton joined MetroGistics this past August. As director of technology, he is busy handling the company’s technical projects, application development, servers and phone systems. Something Craig really likes about MetroGistics is that it “has the vibe of an IT startup even though it’s in the transportation industry.” Craig also enjoys the fact that all team members work for one common goal: providing great service.

Although Craig is relatively new, he says his co-workers would describe him with multiple variations of the word “nerd,” which makes him laugh. His goal is to show them that he is loyal, hardworking and team-oriented. When Craig isn’t delving into the latest in technology, he spends his time with his family, playing golf and wakeboarding at the lake.
photo (2)mikedcraigc

Recapping a Great Year at MetroGistics

December 9th, 2013

Sometimes it’s hard to believe that our company is just three years old. When industry veterans William Billiter and Scott Naz co-founded MetroGistics in 2010, their vision was for a full-service vehicle transport company that employed cutting-edge technology and dedicated individuals to deliver the best service possible.

We are truly grateful for the industry support we’ve received and the hundreds of customers we’ve served. 2013 was our best year yet.

Here’s a brief overview of some of our major accomplishments this past year.

• Served 738 new customers.
• Added five new employees: Alycia LaMartina, Bryan Dierkes, Kelly Brda, Martha Garcia-Perry and Craig Clayton. You’ll probably be reading more about them in upcoming Employee Spotlight articles.
• Introduced MetroLoads, a mobile app for use by our carrier network. This allows them to view and request loads online and update shipment status on the go.
• Rolled out our Premier Client mobile app, which allows our key clients access to request quotes, place orders, and track and trace shipments.
• Donated more than $35,000 to charity through our employee-driven Metro Giving Back program, online contests, Monster Mash fundraiser, and sponsorship of events benefitting such charities as the Make-A-Wish Foundation and March of Dimes.

Not bad for a relatively new company, but we’ve still got plenty of work to do. Our pledge to you is that we will continue developing innovative transport and communications systems, hiring the best employees, giving back to our community, and providing top-notch service.

On behalf of the entire MetroGistics team, we wish you and your families a happy and safe holiday season.

Preparing for Used Car Week

November 4th, 2013

You’d think that flying more than 1,500 miles across the country to set up and staff a booth at a tradeshow would be tiring, but we find it invigorating. Why? Because tradeshows are where we get to interact face-to-face with prospects and clients and tell them about MetroGistics’ great service, staff and technology.

Right now, we’re gearing up for an event we’ve all been waiting for… Used Car Week! Returning as exhibitors, we will be stationed in booth #205 from Nov. 11 through Nov. 15. We encourage all attendees to swing by our booth and drop off your business card for a chance to win an iPad.

The Used Car Week Conferences, presented by Auto Remarketing, bring together the best and brightest in the used-vehicle industry for four spectacular events located at the Manchester Grand Hyatt in San Diego.

We’re excited to learn more about the industry and discuss how we can meet your vehicle transport needs. Representing MetroGistics at Used Car Week will be our very own Scott Naz, Dustin Ruch, Jeff Naz and Martha Garcia-Perry.

We hope to see you there!

Recapping Recent Community Involvement

October 14th, 2013

MetroGistics prides itself on being very involved in our community and participating in multiple charity activities every year. As we embark on our second annual Monster Mash fundraiser on October 19, we thought now would be the perfect time to recap our recent charity involvement.

September was the month to Step Up for Down Syndrome, and our very own Martha Garcia-Perry helped the Rocky Mountain Down Syndrome Association raise $262,000 at their walk in Denver as part of Team Xavi. She said, “From the day my son Xavier was born, RMDSA has provided our family with support, resources, encouragement and hope.”

Also in September, the St. Louis Rams and Emerson Electric hosted a Make-A-Wish Foundation event. This event brought many smiles to children in need, and MetroGistics donated $2,500 to the organization.

As part of our Metro Giving Back Program, we let one of our employees pick the charity of their choice for us to donate to every month. This past August, Alycia Lamartina chose The Ronald McDonald House in St. Louis. Alycia said, “I picked the Ronald McDonald House Charities because they provide comfortable living arrangements for families that are coping with the heartache of a seriously ill child. This program also eliminates the financial burden of housing accommodations while being close to their child. This becomes the family’s home away from home.”

July was Bryan Dierkes’ month to choose an organization, and he didn’t hesitate when picking Special Olympics Missouri. He said, “My mom has been in special education for 30-plus years, and we have members of our family who have special needs and participate in events they hold. I also have participated in charity events they hold such as the polar bear plunge and bowling tournaments. I have seen how Special Olympics has made it so people with special needs can do the same sports as everyone else.”

MetroGistics held an online charity contest in July, where votes from the public would determine the recipient of a donation. With the most votes, the winning charity was USO of Missouri, Inc. Because the Metro Giving Back donation went to them in July, they designated the funds to their Christmas in July Toy Drive, and will use the funds to buy toys for their annual children’s holiday event in December.

Also in July, MetroGistics teamed up with the St. Louis Rams and companies throughout St. Louis to help raise money for the March of Dimes. MetroGistics staff had the opportunity to golf with Coach Jeff Fisher, and even though we didn’t win the tournament, we had a great time with the coach. “What an honor it was to have the opportunity to golf with Coach Fisher, talk football and enjoy a great day for a great cause,” said Scott Naz, managing partner.

MetroGistics is excited for our upcoming charity involvement, and hope that we will continue to serve our community well and inspire others to do so.