Frequently Asked Questions about Shipping Your Vehicle

Q. Is it required to schedule my vehicle transport in advance?

A. It definitely helps if you call ahead to schedule your shipment with us, if we have a little lead time on planning for your shipment we can work around your schedule to ensure we hit your pickup and delivery timeframes. If you need a special service you can go to our Services page to review more about moving your vehicle.

Q. What method of payments does Metrogistics accept?

A. We accept credit card payments with half down for first time customers and for large customer we bill on normal 30 day terms.

Q. How can I get a quote?

A. You may receive a quote directly on our website (to the right) or by calling into our sales team at 877.571.6235. Moreover, you can obtain a vehicle shipping quote by texting "QUOTE" to 35819. The system will respond with a series of text prompts, and an official quote will be sent to the your mobile phone.

Q. How do you classify an oversize vehicle?

A. Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs fit in to this category. Any vehicle that has special add on equipment that falls outside the normal dimensions will also classify as an oversize vehicle.

Q. How will my car be picked up and delivered?

A. We will arrange pickup and delivery that best fits you, in most cases we will require that you meet our drivers in a place that has adequate area for truck travel. A large shopping area parking lot, your local grocery store parking lot usually is a great fit. Due to the size of our trucks going down residential street may not work due to maneuverability constraints on the truck.

Q. Should I be present when we pick up or deliver your vehicle?

A. Yes, we request you, or a designated person, be present upon pick up of your vehicle. Our driver will conduct a complete inspection of your vehicle with you present to write off on all present damages, dents, scuffs and so forth. This report is called the Condition Report and is a very important check off before our driver loads and deliveries your vehicle.

Q. Is your service door to door?

A. We offer door to door, or as close as possible within location constraints on the driver.

Q. How do I prepare my vehicle?

A. You can visit our Before You Ship page or our Shipping Tips page to read how to prepare your vehicle for shipping.

Q. Can we call anytime for shipping statuses and ETA updates?

A. Let Metrogistics help you along the way, just give us a call at 877.571.6235 anytime day or night! Or email us here. Don't forget about our iPhone track and trace app to keep yourself in the loop with ETA's and status updates along the way! Find it at the iTunes app store under "Car Shipping."