FAQs


Q. Am I required to schedule my vehicle transport in advance?

A. It definitely helps if you call ahead to schedule your shipment with us. If we have a little lead time planning for your shipment we can work within your schedule to ensure we meet your pickup and delivery timeframes. If you need a special service please visit our Services page to learn more about moving your vehicle.

Q. What method of payments does MetroGistics accept?

A. We accept credit card payments for first time customers. For large customers, we bill on standard 30 day terms.

Q. How can I get a quote?

A. You can request a quote via our website, phone, texting “QUOTE” to 35819, or through our FREE MetroGistics App.

Q. How do you classify an oversize vehicle?

A. Any vehicle that is larger than a standard sedan or crossover is considered oversize. Most full size SUVs fit in to this category. Any vehicle that has special add-on equipment that falls outside the normal dimensions is also considered an oversize vehicle.

Q. How will my car be picked up and delivered?

A. We will arrange pickup and delivery that best fits your needs. However, due to the size of our trucks, residential streets may not work due to maneuverability constraints. In these cases, we ask that you meet our drivers in a place that has adequate room for truck travel. A large shopping area parking lot is usually a great option. Your representative will discuss these options with you during the quoting process.

Q. Should I be present when you pick up or deliver my vehicle?

A. Yes. We request that you, or a designated person, be present at pickup and delivery. Our driver will conduct a complete inspection of your vehicle with you present and note all present dents, scuffs and damages. This is called the Condition Report (CR) and is very important to complete before our driver loads and delivers your vehicle.

Q. Is your service door to door?

A. We offer door to door service, or as close as possible within location constraints.

Q. Can we call any time for shipping statuses and ETA updates?

A. Let MetroGistics help you along the way. Just give us a call at 877.571.6235 any time day or night, or email us at info@metrogistics.com. Download our free MetroGistics app in the iTunes store to keep yourself in the loop with ETAs and status updates.