I have dealt with many businesses in my life and many transport companies and I will have to say that Jennifer has to rank as once of the most professional but still friendly people that I have ever had the pleasure of dealing with. She has recently taken care of some pretty tenuous and very difficult customers of mine and really made them feel comfortable with and confident in your company. Most people seldom compliment a business or its employees but many are very quick to complain and criticize. Well this is one time that a compliment is certainly warranted for Jennifer’s outstanding performance. I have been in the car business since 1979.Before Certified Auto Experts I was the Lincoln Mercury dealer in St. Petersburg Florida for many years and so I know how important customer satisfaction is and how difficult it can be to get your employees to buy in and actually satisfy your customers. You have a very very good one in Jen Stockhausen . I thought it was important you know just how well she treats your customers! She is a keeper for sure!
I recently bought a Ford f-150 Raptor and was looking to have it transported from Florida to NC. I was extremely worried because it is not a cheap truck and I did not want anything to happen to it during the transport process. I originally went with a different company and cancelled at the last minute because if was a horrible experience. The dealer that I bought the truck from then referred me to Jennifer and Metrogistics. Needless to say I was very worried at this point and honestly Jennifer made the process easy and took care of all my worries. Not only did she get everything done quick but it was done correctly and the truck arrived yesterday with no problems. The driver was very professional as well. There are few times that a company makes you feel like they know you or that you are part of a family but Jennifer and Metrogistics did just that. Every time I called, Jennifer would answer and if she didn’t she would call right back as soon as she could. She even gave me her personal cellphone number and explained everything thoroughly during the entire process. I would highly recommend Jennifer and Metrogistics. I am very thankful that their business transported my truck. Great company with great employees!!
As a small NC Independent dealer you need a transporter that you can depend on and MetroGistics is the one. I have shipped several vehicles with them and each time they have been responsive, helpful and competitive. I have worked with Jennifer, Jamie and Mike and all have the customer in mind. I have not had any problem with them but if I did I am confident it would be resolved satisfactorily. Thanks gang for all your support.
I have shipped this car many times, but this was my first with MetroG. Fantastic. Jennifer was super helpful setting things up. Everything ran as promised. And the check status, email updates were a big help. Give the highest recommendation.
Just writing you back to to express my deepest appreciation. You guys rock! My vehicle has been delivered, thanks again!
Thank you for the excellent customer experience that you and the team at MetroGistics / McNutt have provided me. You really understand the retail customer’s needs and make it very easy to do business with. Hat tip to you.
I recently had the pleasure of working with Jennifer to ship a non-operational 1977 F250. In short, she was the reason I selected Metrogistics to ship this vehicle. She was wonderful and the truck shipped quickly and without incident! I’ve never shipped a vehicle and started with a web search that ended with a large number of companies calling me. I soon learned that many companies wouldn’t ship my truck due to the complications involved. I called around and through a recommendation called Metrogistics. After I explained all the details and potential problems to Jenifer, she worked with me to figure out a solution. Her customer focus was fantastic, even creating a map so that we could communicate with a shipper as to the location of the vehicle. She was diligent and persistent and always kept me informed. In a virtual sea of shipping companies, customer focus is what made the difference for me trusting Metrogistics. I hope you have a means to recognize Jennifer’s outstanding customer focus!
As always you guys exceed expectation – thank you immensely for turning this one around – you came through in the clutch and the customer is very happy!!!! Thanks again guys you rock!
A sincere thanks to Mike for the safe delivery of my car. Thanks for your professionalism and ability to deliver the car to me in a timely manner. I was approached by numerous transport companies but no one matched the customer service you delivered. I’m happy to recommend you in the future!
I would like to thank MetroGistics for not only responding at last minute to ship my car from CO to MD but for being professional, thorough with communication between all parties and most Importantly for getting my car here at right on time safely. I would refer them to anyone and I will use them again in the future.