Transporting Your Vehicle from Our Dispatchers Perspective

The job description of a dispatcher for a vehicle transportation company may be described as very black and white, these are the duties. However, the truth is that being a dispatcher is not so simple. Vehicle transport companies go to great lengths to ensure that vehicles will be transported safely and in a timely manner. The job of the dispatcher is to ensure that the vehicles are getting from the origin to destination with no hiccups along the way. Our dispatchers are trained and certified to understand all facets of the transporting process. From working with drivers, to understanding traffic patterns and handling customer requirements, our dispatch teams represents some of the most knowledgeable people in the industry.

"Dispatching your car is a science of understanding where company owned trucks are located along with our diverse carrier partners, finding the right match to hit customer expectations is job number one. From there it's follow through to make sure the job gets done right, right on time"

- Jeff, Metrogistics dispatch team

To do the job effectively and efficiently many things have to be done to keep customers happy. Dispatchers have to stay on top of the game by making daily status updates on the vehicles. They will usually call the driver and find out where they are in their route. This is done so that they can track the vehicle and give a good arrival estimate to the customer. Status updates are also a good way to discover problems that may occur during the transportation process. By catching them early, the problems can usually be resolved and get the vehicle back on track to get it delivered for the customer on time.

Another way dispatchers try to ensure a smooth vehicle delivery is by sending out nightly reports to the customers. This way the customer can actually see where their vehicle is at to give them peace of mind. Another problem catcher, nightly reports highlight vehicles that have aged more than three days so that the dispatchers can look into those specific situations and find out what the holdup is. By using us you can not only get setup on nightly reports but you can download our iPhone app at the Apple iTunes store searching for "Car Shipping" and have access to your shipping statuses and ETA 24/7 anytime you need it!

Communication, attention to detail, and persistence are all key things that go into a dispatcher's job so that the customers stay more than satisfied with the company's services. The dispatcher is the customer's lifeline to stay informed on the whereabouts of their vehicle. They do all that they can to ensure that every vehicle is picked up, transported, and delivered safely with no damages along the way and within a time frame that works best with the customers schedule.

Let Metrogistics help you along the way, just give us a call at 877.571.6235 anytime day or night! Or email us at info@metrogistics.com. Don't forget about our iPhone track and trace app to keep yourself in the loop with ETA's and status updates along the way! Find it at the iTunes app store under "Car Shipping."